Frequently Asked Questions (FAQ)
Who are you?
Glad to meet you! We are Fit Fusion Essentials (www.fitfusion-essentials.com). Our mission is to provide high-quality home fitness equipment all in one place. We strive to ensure everyone has access to safe, reliable, and innovative products—at a price that will leave you satisfied and of a quality that won’t leave you wishing for more!
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the order is processed.
• Standard UK delivery time: 2- 8 business days (subject to updates based on supplier times).
• If we experience a high volume of orders, shipments may be delayed by a couple of days. Please allow additional transit time for delivery.
• In rare cases, if there is a significant delay in shipping, we will notify you via email or phone.
How can I track my package?
Once your order has shipped, a tracking number will be available in your order details. You will also receive an email with the tracking number.
You can track your package using the shipping company’s website (e.g., UPS, USPS, FedEx) or through universal tracking websites like 17track.net.
What happens if the estimated delivery time has passed and I still haven’t received my order?
If your package is delayed beyond the estimated delivery timeframe, please contact us as soon as possible with your order number. We will check the status and expedite the delivery process.
📧 Email us at: info@fitfusion-essentials.com
📞 Or reach us via our Contact Us page.
What do I do if my product arrives damaged?
If you receive a damaged product, please take a clear picture of the item and email it to us at info@fitfusion-essentials.com within 48 hours of receiving your order. We will promptly assist you in replacing your item.
Can I return my product for a refund?
Yes! We offer a 15 -day return policy, meaning you have 15 days after receiving your item to request a return.
To start a return, please contact us at info@fitfusion-essentials.com, or visit our Contact Us page.
Once your order is returned to our warehouse, your refund will be processed automatically.